Privacy Policy

Gathered Floral respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you interact with our website.

Who We Are

Gathered Floral
Website: https://gatheredfloral.com.au

What Personal Information We Collect

Personal information is information or an opinion that identifies you or could reasonably identify you.

We may collect personal information including:

Your name
Email address
Phone number
Wedding or event date
Enquiry details
IP address and browser information (for website security and analytics)

We only collect personal information that is reasonably necessary to provide our services or respond to your enquiries, in line with APP 3.

How We Collect Personal Information

We collect personal information when you:

Submit an enquiry or contact form
Leave a comment on our website
Subscribe to communications (if applicable)
Interact with our website (via cookies or analytics)

Information is collected directly from you wherever possible, consistent with APP 3 and APP 5.

We use your personal information to:

Respond to enquiries and provide floral services
Communicate with you regarding your wedding or event
Manage bookings and consultations
Improve our website and services
Meet legal and administrative obligations

We do not use your information for purposes unrelated to our services without your consent, in accordance with APP 6.

Disclosure of Personal Information

Gathered Floral does not sell, rent or trade your personal information.

We may disclose personal information:

To trusted service providers (such as website hosting, payment processors, or spam detection services) where necessary to operate our business
Where required or authorised by law
With your consent (for example, sharing images with media or publications)

Payment details are handled securely by third-party providers and are not stored on our website.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to assist with spam detection.

An anonymised string created from your email address (a hash) may be provided to the Gravatar service to determine whether you use it. The Gravatar privacy policy is available at: https://automattic.com/privacy/.

Once approved, your profile picture may be publicly visible in the context of your comment.

Cookies

Our website uses cookies to improve user experience.

Cookies may be used to:

Save your name, email address and website when leaving comments
Enable login functionality
Remember display preferences
Support website analytics

You can disable cookies through your browser settings, though some website features may not function as intended.

Embedded Content from Other Websites

Our website may include embedded content (such as videos or images). Embedded content from other websites behaves in the same way as if you visited those websites directly.

These websites may collect data about you, use cookies, and track your interaction with embedded content. Gathered Floral is not responsible for the privacy practices of third-party websites.

Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure, in accordance with APP 11.

Personal information is stored securely and accessed only where necessary to deliver our services.

How Long We Retain Personal Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

Comments and their metadata may be retained indefinitely to allow for moderation and follow-up approvals.

Access and Correction of Personal Information

Under APP 12 and APP 13, you have the right to:

Request access to personal information we hold about you
Request correction of inaccurate, outdated or incomplete information
Request deletion of your personal information where appropriate

To make a request, please contact us via the details on our website.

Overseas Disclosure

We do not knowingly disclose personal information to overseas recipients, except where required for website services (such as hosting or spam detection), and only where reasonable safeguards are in place, in accordance with APP 8.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Gathered Floral via our website.